Returns & Exchanges

RETURNS & EXCHANGES

We want you to feel confident in your purchase. If you're not fully satisfied, here’s what you need to know:

1. Return Conditions
- Items must be returned within 14 days of receiving your order.
- Products must be unworn, unwashed, and with original tags and packaging.
- Return shipping costs are at the customer’s expense.

2. How to Return
- Email us at atelier.engele@gmail.com with your order number and reason for return.
- We will provide return instructions and address.

3. Exchanges
We offer exchanges for the same product in a different size (subject to availability).

4. Refunds
Once we receive and inspect your returned item, we will notify you via email. Approved returns will be refunded to the original payment method.

5. Non-Returnable Items
- Sale items
- Gift cards
- Custom or made-to-order items

For further questions, don’t hesitate to contact us.